A KRAFT COMPANY
Kraft Business Systems is proud to now be serving InfoTech Imaging customers.
Please note, as of September 1st, your remit to will be changed to Kraft Business Systems, 4245 Brockton Ave SE, 49512
From George Hood, President InfoTech Inc.
Dear InfoTech Customers:
We have some great news to share with you! InfoTech has been acquired by Kraft Business Systems, Inc., a local company here in Grand Rapids. The transition will be completed by September 1st, 2018. We are very excited about this new association and all the advantages that it will provide for you and your company. We have partnered with Kraft over the last 10 years on many strategic projects together. Their vast resources and expertise has proven to be invaluable in helping us provide the kind of quality products, programs and service you have come to expect from us. We have decided to make this a permanent merger to meet the growing demands and rapid changes our industry presents.
This should be a seamless transition and you will conduct business with us as you always have. I will continue to work with the merged company for the foreseeable future. Our goal is to continue to provide the personalized customer service that you have come to expect. We feel it is the most important factor in maintaining a great business relationship, as well as the ongoing growth of that relationship. You, our customer are the most important part of our company’s success throughout the last 30 years. We truly appreciate our relationship with you and look forward to many more years to come.
In the coming days we will provide further information and details regarding the transition and everything it means moving forward for your organization. I will be reaching out to you soon to help make a personal introduction with the new team. Until then, if you have any questions regarding all of this, please feel free to call me or Matt Becker, Director of Operations (616.818.3507) directly, for anything you need.
From Jeffrey D. Cousins, President Kraft Business Systems
Dear Valued Customers:
We are excited to announce that effective September 1, 2018, Kraft Business Systems will acquire InfoTech Imaging Products. On behalf of our entire company, we are beyond thrilled to be your partner moving forward!
Throughout our 27 years of operation, Kraft Business Systems has been providing and managing relevant business technology solutions for organizations just like yours. As with InfoTech, we’re an independently owned and operated family business focused on building long term relationships with our partners. Please visit kraftbusiness.com for even more information on the solutions we provide to add value to your organization.
As we move forward, here are two commitments you can come to expect from us:
- Relevant Technology and Solutions.
Kraft’s team of experienced professionals, along with members of InfoTech’s personnel, will deliver relevant technology solutions in a manner that promotes collaborative partnership and propels organizational productivity. We offer technology solutions including multifunction copiers and printers, desktop printers, production equipment and supplies. Coupled with our outstanding document management/workflow team, managed print service professionals, managed IT/Consulting/Security teams, we can ensure your organization performs at higher rates of efficiency while in most cases reducing expenses.
- An Exceptional Customer Experience.
At Kraft Business Systems, we believe a true partner is responsible for RESULTS. You can count on us to be creative in demonstrating how to increase operational efficiencies, helping make every operational dollar count. You can also expect a commitment to accountability across our organization. It is our goal to provide you with recommendations and our ultimate performance, providing meaningful and quantitative evaluation metrics throughout any technology engagement.
So, what’s next?
While the company name will change in the months ahead. You should expect your relationship to stay the same. We will provide communications throughout the transition process to keep you fully informed and to ensure business as usual (and better) continuity for your organization. Should you have any questions, we more than welcome your inquiry. Please contact Matt Becker, Director of Operations at 616.818.3507 or via email firstname.lastname@example.org
Jeffery D. Cousins
President, Kraft Business Systems
For the time being, continue to make your online purchases at InfoTech Imaging.