What areas does Kraft Business Systems serve?

Kraft Business Systems serves businesses across the entire state of Michigan with offices in Caledonia (headquarters near Grand Rapids), Traverse City, and Southfield (Detroit metro). Our remote monitoring and support capabilities extend our coverage statewide, so we can manage your IT infrastructure wherever you are in Michigan.

What services does Kraft Business Systems offer?

Kraft Business Systems provides managed IT services, cybersecurity solutions, managed print services, copier and printer leasing, document management, and business process automation. We offer complete technology solutions under one roof — one vendor, one relationship, one call. Most MSPs can only handle IT, but we cover IT, cybersecurity, and print all in-house.

How long has Kraft Business Systems been in business?

Kraft Business Systems was founded in 1994 and has been Michigan-owned and operated for over 30 years. We have never been acquired by a private equity firm or national company. Our leadership lives and works in Michigan, and we answer to our clients, not investors.

What copier and printer brands does Kraft carry?

Kraft Business Systems is an authorized dealer for Lexmark, Konica Minolta, Xerox, and Epson. We offer a wide range of copiers, printers, multifunction devices, large format printers, and production print systems with flexible leasing options and full service support.

How do I get a free IT assessment from Kraft?

Contact Kraft Business Systems at (616) 800-7682 for sales or email info@kraftbusiness.com. We offer complimentary IT assessments that review your current infrastructure, security posture, existing contracts, and business goals. You get a clear, honest picture of where you stand — no obligation, no pressure, whether you choose Kraft or not.

What makes Kraft different from other MSPs in Michigan?

Three things set Kraft apart. First, we are Michigan-owned and have been since 1994 — we have never been acquired by private equity or a national firm. Second, we offer IT, cybersecurity, and managed print under one roof, which most MSPs cannot do. Third, we have three local offices across Michigan so you always have someone nearby. We are not a national roll-up — we are your neighbors.

Will there be downtime if we switch IT providers to Kraft?

No. We plan every migration to avoid disruption to your operations. Our team works alongside your existing provider during the transition period to ensure a seamless handoff. Most transitions take 30 to 60 days depending on complexity, and most of our clients tell us the switch was easier than they expected.

We are still under contract with our current IT provider. Can we still talk?

Absolutely. Most businesses start the conversation well before their contract ends. We can review your current agreement, help you understand your options, and have a plan ready so there is no gap in coverage when the time comes. Starting early gives you the best position to negotiate or transition smoothly.

How long does a typical IT provider transition take?

Most transitions take 30 to 60 days depending on complexity. We start with a thorough discovery phase, build out your environment in parallel, and then execute the migration on a timeline that works for your team. No rushing, no surprises. Our proven process has helped dozens of Michigan businesses switch providers smoothly.

What is managed print services and how is it different from a copier lease?

Managed print services or MPS is a comprehensive approach to managing all of your office printing and document output through a single provider. Instead of managing individual copier leases, printer supplies, and repair calls separately, MPS consolidates everything under one optimized program. This includes device monitoring, automatic toner replenishment, proactive maintenance, print usage analytics, cost tracking, and fleet optimization. A copier lease is for one machine while MPS manages your entire print environment. Businesses that switch to MPS typically reduce total print costs by 20 to 30 percent.

What cybersecurity services does Kraft offer?

Kraft offers comprehensive cybersecurity solutions including managed detection and response (MDR), security assessments and penetration testing, compliance consulting for HIPAA and other regulations, dark web monitoring, employee security awareness training, multi-factor authentication setup, endpoint protection, firewall management, and incident response planning. Our approach combines technology, training, and policies to create a layered defense strategy.

What are managed IT services?

Managed IT services means outsourcing your business technology management to a professional provider who proactively monitors, maintains, and supports your IT infrastructure for a predictable monthly fee. This typically includes network monitoring, server management, cybersecurity, data backup and recovery, help desk support, cloud services, VoIP, and IT consulting. For most small and mid-sized businesses, managed IT is significantly more cost-effective than hiring a full-time in-house IT team while providing broader expertise and 24/7 monitoring.

How much do managed IT services cost?

Managed IT services typically cost between $100 and $250 per user per month, depending on the level of service and complexity of your network. For a 25-person office, that translates to roughly $2,500 to $6,250 per month. This is significantly less than the cost of hiring even one full-time IT employee, which averages $60,000 to $90,000 per year in salary alone before benefits and training. Kraft Business Systems offers customized managed IT packages based on your specific needs and budget.

Do I need managed IT services if I only have a small office?

Yes. Small businesses are actually the most common targets for cyberattacks, with 43 percent of all cyber attacks targeting companies with fewer than 250 employees. A managed IT provider gives your small business enterprise-level security, monitoring, and support at a fraction of the cost of building an in-house IT department. Even offices with just 5 to 10 employees benefit from professional network management, automated data backup, email security, and help desk support.

What does the free IT assessment include?

We review your current IT infrastructure, security posture, existing contracts, and business goals. You get a clear, honest picture of where you stand and what could be improved, whether you choose to work with us or not. The assessment covers network health, security vulnerabilities, backup and recovery readiness, compliance gaps, and technology alignment with your business objectives. Zero pressure, zero obligation.

Can Kraft handle both my copier and IT needs?

Yes. One of our key advantages is that we provide copier leasing, managed print services, managed IT services, cybersecurity, document management, and business process automation all under one roof. This single-provider approach simplifies your vendor management, often reduces total costs, and ensures your office technology works together seamlessly. Most MSPs cannot touch your print infrastructure, but Kraft handles everything.

What is the difference between managed IT services and break-fix IT support?

Break-fix IT support means you call a technician only when something breaks, and you pay per incident or per hour. Managed IT services provide proactive, ongoing monitoring and maintenance designed to prevent problems before they happen. With managed IT, you pay a fixed monthly fee that covers monitoring, maintenance, security updates, help desk support, and most repairs. Break-fix is reactive and unpredictable in cost, while managed IT is proactive and budget-friendly. Most businesses that switch from break-fix to managed IT see fewer outages and lower total IT costs.

How do I protect my business from ransomware?

Protecting your business from ransomware requires a multi-layered approach. This includes maintaining current and tested data backups stored offsite, deploying endpoint detection and response software on all devices, keeping all operating systems and software patched and updated, implementing email filtering to block phishing attempts, training employees to recognize suspicious links and attachments, using multi-factor authentication on all accounts, and segmenting your network to contain potential breaches. Kraft Business Systems can assess your current vulnerabilities and implement a comprehensive ransomware prevention strategy.

Should I lease or buy a copier for my business?

Leasing is the better option for most businesses, which is why over 85 percent of commercial copiers are leased rather than purchased. Leasing preserves your capital, includes maintenance and support, allows regular technology upgrades, and the payments are typically tax deductible as a business expense. Buying makes sense only if you have a very low print volume, plan to keep the machine for 7 or more years, or have specific capital expenditure requirements.

What is a cybersecurity assessment?

A cybersecurity assessment is a thorough evaluation of your business network, systems, and practices to identify vulnerabilities and security gaps. It typically includes scanning your network for weaknesses, reviewing access controls and password policies, evaluating your data backup and recovery procedures, testing your email security, assessing employee security awareness, and checking compliance with industry regulations. The assessment results in a prioritized report of recommendations to strengthen your security posture. Kraft Business Systems offers cybersecurity assessments for businesses of all sizes across Michigan.

Krafting Secure and Innovative IT Solutions for Your Business

We Simplify, Optimize, and Protect Michigan businesses by delivering cutting-edge cybersecurity, managed IT services, copy and print solutions.

Let's Work Together

Be at the forefront of innovation

We understand that every business is unique, and so are its IT needs. Our team of experts works closely with you to develop customized solutions that address your specific challenges and opportunities.

Whether you need managed IT support, advanced cybersecurity measures, or data center management, Kraft Business Systems has you covered.

Modern Business Requires
Innovative Solutions

Based in Grand Rapids, Michigan, Kraft Business Systems is your partner for managed IT, software services, and copier/printer expertise.

Meet Our Experts

You'll be in good company

“We help our clients reimagine, restructure and renew business functions to create agile and resilient organizations.”

Jeff CousinsCEO/FOUNDER

Kraft’s team comprises a diverse network of consultants and industry experts with a global perspective and a strong commitment to collaboration. We focus on understanding your unique challenges and are dedicated to asking the right questions to help your business operate more effectively.

With extensive experience in the IT industry, our professionals bring unparalleled expertise to the table. We stay at the forefront of technology trends, ensuring we deliver the most innovative and secure solutions for your business.

Customer-Centric Approach

Comprehensive Services

Proactive IT Management

Advanced Cybersecurity Solutions

Commitment to Transparency