Business Services that help your business innovate.

Grand Rapids-based IT services & support, Document Management, Copiers & Printers. We help companies work smarter by utilizing the best tech solutions the world has to offer.

Grand Rapids IT Support & Office Technology Solutions

Your Tech Problems: Solved.

Our goal is simple. We improve the productivity and efficiency of your office technology while maintaining or reducing your current technology costs. We do this by understanding what makes your organization unique so we can create a solution to fit your organization. Not the other way around.

  • IT Solutions

  • Copiers & Printers

  • Document Management

The Kraft AIM Assessment

Assess. Implement. Manage.

Kraft offers a single and responsive resource to optimize and improve the efficiency of your business operations called the AIM Assessment. Get started now and see for yourself.

  • Start the AIM Assessment online now.
  • It takes 60 seconds.
ASSESS: Assessment of your office technology and methodologies.

The Kraft AIM™ process begins with a FREE analysis of your office equipment and operations from copy machines, workstations, tablets, and phone system to complete IT and disaster recovery protocols. Our professional assessment team pinpoints areas where you can improve efficiency while significantly reducing costs. We’ll also show you how new equipment and services can pay for themselves while taking your office to the next level of competitive performance.

IMPLEMENT: Implementation of technology and services.

We source the best office equipment technologies and integrate best practices in office management to meet your needs while lowering costs and increasing overall productivity. Kraft offers the leading brands and systems in business equipment technology available in the industry today to help you maintain your edge in your marketplace.

MANAGE: Management, service, and support.

After installation, implementation, and integration of new office technologies, Kraft provides ongoing service and support to maintain optimal performance. Kraft maintains a 24 x 7 IT support help desk with three levels of support to meet the urgency of any situation—whether it’s servicing equipment, restoring workstation functionality, or answering security breaches, we will have your IT infrastructure back up and running as soon as possible.

Solutions for your industry

Experience has made us IT experts.

  • Education

  • Legal

  • Nonprofit

  • Government

  • Manufacturing

  • Healthcare

  • Faith-Based

  • Automotive

  • Banking & Finance

Kraft Customers

Think of us as an extension of your team.

We have worked with Kraft for more than 12 years. Kraft has identified opportunities and solutions to make our business more efficient. They have also been conscious of our budget, and make sure we are spending money wisely. I would highly recommend Kraft to anyone looking for a local technology partner.



We were running months behind schedule implementing our first Electronic Medical Records System. Kraft was highly recommended by another Pediatric Office. I called immediately and was able to speak directly to a knowledgeable associate…Within a week, Mike and Chris had our equipment and networking installed in both locations. They were professional and respectful and worked extremely efficiently… We are grateful for being introduced to this company, they treat you like family! I would highly recommend them!


holland hospice

Free Resources

Ransomware Vulnerability Assessment

Take this 4 question assessment and we'll automatically calculate your vulnerability score and provide customized prevention tips.

AIM Assessment

This is a proprietary, single and responsive resource to optimize and improve the efficiency of your business operations. It takes 60-seconds to get started.


Recent news and industry insight from Kraft


Business Printers are More Vulnerable to Hacks than you Think

Printers in today’s business world are a lot more than just printers. They’re computers that can not only print, but fax, copy photos, scan, store ...

10 Sickening Healthcare Ransomware Statistics

Healthcare organizations have had a big red target on their back over the past decade, and cyber criminals know how to shoot. Why are healthcare ...

Featured in Office Technology Magazine: Kraft Business Systems Dealership focused on health-care vertical

This article was written by Brent Hoskins, Executive Director of the Business Technology Association. He is the editor of Office Technology magazine. He can be reached ...

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Kraft Business Systems
4245 Brockton Drive SE
Grand Rapids, MI 49512




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Technology Partners

We partner with industry experts.