30+
Years serving Michigan
Managed IT Services · Michigan
Managed IT that keeps your business running
Monitoring, help desk, and maintenance for your servers, cloud, and devices, run by a local Michigan team since 1994. Fewer outages, faster fixes, one predictable bill.
3
Local offices statewide
24/7
Monitoring & maintenance
1
Partner for IT, security & print
What we run for you
Everything your technology needs, from one local team
Start where it hurts most today, then grow the coverage. It is all run by the same Michigan team, on the same plan.
01 / Flagship
Managed & Co-Managed IT Support
We run your IT day to day, or share the load with your in-house team. Proactive maintenance, patching, and a team that owns your uptime.
Help deskMonitoringPatchingProjects
Explore managed IT support02
Remote Help Desk
Fast, friendly help the moment something breaks. Real Michigan engineers, not a script.
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Hardware Procurement
The right gear sourced, configured, and deployed, without the markup games.
ExploreProactive, not reactive
We watch your systems so you do not have to
Monitoring across servers, endpoints, network, and cloud means most issues are spotted and fixed before you ever open a ticket. Patches applied, backups verified, capacity watched, quietly, around the clock.
See how managed IT works
Why Kraft
Local hands.
Since 1994.
Since 1994.
No far-off call center. The same Michigan people who answer the phone know your network and how your business runs, on site when it matters and watching the rest of the time.
Ready when you are
Let us take IT off your plate
Get a free, no-obligation IT assessment: a short review of how your technology is running and where it is costing you time, money, or downtime, with a clear list of what to fix first.
Prefer to talk? Call (616) 977-2679 or explore our cybersecurity services.
Request your assessment
We reply within one business day. Form not loading? Take the full assessment →
Questions, answered
Managed IT services FAQs
What are managed IT services?
Managed IT services hand the day to day running of your technology to a specialized provider. Kraft monitors your systems, runs your help desk, patches and maintains your devices, and keeps everything documented, for one predictable monthly fee, so your team can focus on the business instead of the tech.
How much do managed IT services cost in Michigan?
Most providers, including Kraft, price per user or per device, per month. Your number depends on how many people and devices you have and the service level you need. Most Michigan businesses start with a free assessment, then get a clear, fixed monthly quote with no surprise repair bills.
What is the difference between fully managed and co-managed IT?
Fully managed means Kraft runs your entire IT operation. Co-managed means we work alongside your in-house IT person or team, taking the load they do not have time for, such as monitoring, help desk overflow, patching, and projects. We scope the split clearly so nothing falls through the cracks.
Can you work with our existing IT team or systems?
Yes. We regularly run alongside an internal team or another provider, and we support the tools you already use, including Microsoft 365, your line of business apps, and your existing hardware, rather than forcing a rip and replace.
How fast do you respond to support issues?
Support clients get a documented response commitment and reach a local Michigan team, not an offshore queue. Most everyday issues are handled remotely the same business day, and urgent problems get priority.
What is included in 24/7 monitoring and maintenance?
We watch your servers, endpoints, network, and cloud around the clock, apply security patches and updates, verify backups, and catch failing hardware and capacity problems before they cause downtime, often fixing things before you notice.
Do you support remote and hybrid teams?
Yes. We support laptops, identities, and cloud apps wherever your people work, with remote help desk, monitoring, and secure access that follow the user rather than the office.
How do we get started?
We begin with a free IT assessment, agree on what to fix first, then onboard your environment by documenting systems, deploying monitoring, and standing up your help desk. You get a clear plan and a single point of contact here in Michigan.
