What is robotic process automation (RPA)?

RPA uses software robots to mimic human actions within digital systems. These bots can log into applications, copy and paste data, fill forms, move files, generate reports, and perform calculations — executing repetitive tasks faster, cheaper, and more accurately than manual processes.

What business processes are best suited for RPA?

The best candidates for RPA are high-volume, rule-based, repetitive tasks that involve structured data. Examples include invoice processing, data entry between systems, payroll processing, report generation, order management, customer onboarding, and compliance reporting.

How much can RPA save my business?

Most businesses see 40-75% reduction in processing time and significant error reduction for automated tasks. ROI depends on the volume and complexity of processes. Kraft provides a detailed cost-benefit analysis before implementation to quantify expected savings.

Does RPA require changes to our existing software?

No. RPA bots work on top of your existing systems, interacting with applications the same way a human would. There's no need for custom API development, system upgrades, or infrastructure changes. This makes RPA one of the fastest and least disruptive automation options.

How long does it take to implement RPA?

Simple automations can be deployed in 2-4 weeks. More complex processes involving multiple systems may take 4-8 weeks. Kraft follows a phased approach — starting with a pilot automation to demonstrate value before scaling to additional processes.

Will RPA bots replace our employees?

RPA is designed to handle tedious, repetitive work so your employees can focus on higher-value tasks like customer service, strategy, and problem-solving. Most businesses redeploy freed-up staff to more meaningful roles rather than reducing headcount.

What happens if an RPA bot encounters an error?

Kraft's RPA solutions include built-in error handling and exception management. When a bot encounters something unexpected, it flags the exception, logs the details, and routes it to a human for review. Our monitoring ensures bots run reliably and issues are caught immediately.

Can RPA work with legacy systems?

Yes. One of RPA's biggest strengths is its ability to work with legacy systems that lack modern APIs or integration options. Bots interact with the user interface just like a person would, making them ideal for bridging old and new systems without costly upgrades.

How does Kraft determine which processes to automate first?

Kraft conducts a process assessment that evaluates task volume, time spent, error rates, complexity, and business impact. We prioritize processes that deliver the highest ROI — typically high-volume, rule-based tasks that consume significant employee hours and are prone to mistakes.

SoftwareRobotic Process Automation (RPA) Solutions

Streamline your business operations with Kraft’s RPA solutions. Automate repetitive tasks, enhance efficiency, and improve accuracy with our tailored RPA services.

SOC 2 Compliant 30+ Years in Michigan

Robotic Process Automation Solutions for Michigan

Kraft Business Systems delivers enterprise RPA implementations that automate complex, multi-system business processes. With 30+ years of IT expertise serving Michigan, we help organizations reduce operational costs by 40-75% while eliminating manual errors using platforms like UiPath, Automation Anywhere, and Blue Prism.

✓SOC 2 Compliant

✓HIPAA Experienced

✓98% Client Satisfaction

Get Free Process Assessment Call (616) 800-7682

Average Client Results

80%

Process Time Reduction

24/7

Bot Availability

99.7%

Processing Accuracy

6-12

Months to Full ROI

*Results vary based on process complexity and scope

See RPA in Action: Order-to-Cash Automation

This real-world example shows how a single RPA workflow automates what previously required manual work across 7 different systems—reducing processing time from 45 minutes to 3 minutes per order.

📧

Email Received

PO arrives

📄

Document Extraction

AI reads PO

🔍

ERP Validation

Check inventory

👤

CRM Update

Log activity

💳

Payment

Process payment

📦

Fulfillment

Generate shipping

✅

Confirmation

Customer notified

Systems Automated in This Workflow

Email/Outlook Document AI SAP ERP Salesforce CRM Payment Gateway WMS/Shipping Customer Portal

✗Before RPA (Manual Process)

• 45 minutes average processing time
• 3 employees touching each order
• 8% error rate requiring rework
• Orders processed during business hours only

✓After RPA (Automated)

• 3 minutes average processing time
• Zero manual intervention for standard orders
• 0.2% exception rate (auto-escalated)
• Orders processed 24/7/365

What is Robotic Process Automation?

Robotic Process Automation (RPA) is enterprise software technology that creates configurable software robots capable of emulating human interactions with digital systems. Unlike traditional automation that requires deep system integration, RPA bots interact with applications at the user interface level—clicking buttons, entering data, reading screens, and navigating between applications exactly as a human user would.

This approach allows RPA to automate processes across multiple applications—including legacy systems without APIs—without modifying underlying infrastructure.

✓Works with existing systems—no infrastructure changes required
✓Eliminates human error in repetitive, rules-based tasks
✓Scales instantly to meet fluctuating demand
✓Provides detailed audit trails for compliance

RPA Technology Components

Bot RuntimeExecutes automated workflows

OrchestratorManages, schedules, monitors bots

Development StudioVisual workflow design tools

Credential VaultSecure password management

Ideal RPA Use Cases by Industry

Manufacturing

Purchase order processing & vendor management
Inventory reconciliation across systems
Quality compliance documentation
Shipping & logistics coordination

Healthcare

Patient registration & insurance verification
Claims processing & denial management
Employee credentialing & onboarding
Regulatory compliance reporting

Financial Services

Loan application data gathering
Account reconciliation & reporting
KYC/AML compliance checks
Customer statement generation

Retail & Distribution

Order processing & fulfillment
Returns & refund processing
Pricing updates across channels
Vendor invoice processing

Not sure if RPA is right for your process? Our team provides complimentary process assessments to identify automation opportunities and calculate potential ROI.

Measurable Business Benefits of RPA

Real results from RPA implementations for Michigan organizations

75%

Cost Reduction

Reduce Operational Costs by 40-75%

Eliminate manual processing costs while maintaining quality. Our Detroit manufacturing client reduced accounts payable processing costs from $12.50 to $2.80 per invoice.

24/7

Availability

24/7/365 Uninterrupted Operations

Software robots work continuously without breaks, overtime, or sick days. Process time-sensitive transactions overnight and maintain real-time data synchronization.

100%

Accuracy

Eliminate Human Error in Critical Processes

Achieve 100% accuracy in rule-based tasks. One healthcare client eliminated $180,000 in annual claim rejections caused by data entry errors.

10x

Scalability

Scale Instantly Without Hiring

Deploy additional bots in hours to handle seasonal peaks or growth. No recruiting, training, or onboarding delays. Scale down just as easily when demand decreases.

RPA Platforms We Implement

Industry-Leading Automation Technology

UiPath

Enterprise RPA

Automation Anywhere

Cloud-Native

Blue Prism

Intelligent Automation

Why Michigan Businesses Choose Kraft

30+ Years IT Experience SOC 2 Compliant HIPAA Experienced Local Michigan Support 98% Client Satisfaction

Our Proven Methodology

5-Step RPA Implementation Process

Our structured approach ensures successful deployments with measurable ROI. Each phase includes defined deliverables and stakeholder checkpoints.

Discovery & Process Assessment

1-2 weeks

Our RPA consultants conduct detailed process mining and analysis to identify automation candidates. We document current workflows, calculate baseline metrics, and prioritize processes based on complexity, volume, and ROI potential.

Solution Architecture & Platform Selection

1 week

Based on your requirements, we design the technical architecture and recommend the optimal RPA platform. We define bot interactions, exception handling logic, security protocols, and integration points with your existing systems.

Bot Development & Testing

2-6 weeks

Our developers build your automation solution using industry best practices. We implement comprehensive testing including unit tests, integration tests, UAT, and exception scenario validation.

Deployment & Change Management

1-2 weeks

We deploy bots to your production environment with minimal disruption. Our team provides hands-on training for your staff, creates operational documentation, and establishes escalation procedures.

Optimization & Managed Services

Ongoing

Post-deployment, we monitor bot performance, handle maintenance, and continuously optimize. Our managed services include 24/7 monitoring, proactive issue resolution, and regular performance reviews.

Real-World Results

Michigan RPA Success Stories

Detailed case studies from recent implementations across Michigan industries

Manufacturing📍 Grand Rapids, MI8 weeks

Automotive Parts Supplier

Challenge

Processing 2,000+ supplier invoices monthly across 3 ERP systems with 15% error rate and 45-day average payment cycle.

Solution

Deployed UiPath bots to extract invoice data, perform 3-way matching, route exceptions for approval, and execute payments.

Results

✓92% reduction in processing time
✓Error rate: 15% → 0.3%
✓Payment cycle: 45 → 12 days
✓$340,000 annual savings

Healthcare📍 Ann Arbor, MI12 weeks

Regional Health System

Challenge

Employee onboarding required updates to 12 different systems, taking HR staff 4+ hours per new hire with frequent access provisioning errors.

Solution

Implemented Automation Anywhere bots to create accounts across Epic EHR, Active Directory, payroll, benefits, and training systems.

Results

✓4 hours → 18 minutes
✓Zero access provisioning errors
✓New employees productive Day 1
✓HR reallocated to strategic work

Financial Services📍 Detroit, MI10 weeks

Commercial Lending Institution

Challenge

Loan application processing required manual data gathering from 8 sources, taking 3 days average with inconsistent credit analysis documentation.

Solution

Built intelligent automation combining RPA with document AI to gather applicant data, pull credit reports, validate documents, and generate analysis packages.

Results

✓3 days → 4 hours
✓Loan officer capacity 3x
✓Consistent compliance docs
✓Improved close rates

Frequently Asked Questions About RPA

Common questions from Michigan business leaders evaluating RPA solutions

Robotic Process Automation (RPA) is enterprise software that creates software robots ('bots') capable of mimicking human interactions with digital systems. For Michigan businesses, RPA eliminates repetitive manual tasks like data entry, invoice processing, and report generation. Our clients typically see 40-80% reduction in process time and significant cost savings.

Traditional automation requires deep system integration and custom coding. RPA works at the user interface level—bots interact with applications exactly as humans do, making implementation faster and less disruptive. Unlike AI, which requires training on large datasets, RPA follows predefined rules and workflows.

Ideal RPA candidates share these characteristics: high volume (performed frequently), rule-based (follows consistent logic), stable (process doesn't change often), structured data (digital inputs), and multi-system (spans multiple applications). Common examples include accounts payable/receivable, employee onboarding, order-to-cash workflows, and compliance reporting.

Implementation timelines vary by complexity. Simple single-process automations can be deployed in 2-4 weeks. Multi-process enterprise implementations typically take 2-4 months. Most clients achieve positive ROI within 6-12 months.

We implement solutions using industry-leading RPA platforms including UiPath, Automation Anywhere, and Blue Prism. Platform selection depends on your specific requirements: existing technology stack, security needs, scalability requirements, and budget.

RPA actually enhances security and compliance. Bots follow rules exactly—eliminating human error that leads to compliance violations. Every bot action is logged, creating comprehensive audit trails for SOX, HIPAA, PCI-DSS, and other regulatory requirements.

Ready to Automate Your Business Processes?

Schedule a complimentary process assessment with our RPA experts. We'll identify automation opportunities, calculate potential ROI, and recommend the right approach for your organization.

Schedule Free Assessment 📞 (616) 800-7682

30+

Years in Michigan

98%

Client Satisfaction

SOC 2

Compliant

HIPAA

Experienced