Grand Rapids, MI – [Nov 2023] – Kraft Business Systems, a leading provider of technology solutions and services, is excited to announce the opening of their new corporate headquarters in Grand Rapids.
The new office is a testament to Kraft’s commitment to providing innovative solutions and unparalleled customer service. With a larger and fully-owned building, Kraft is now able to bring all their teams together under one roof, fostering a collaborative and efficient work environment.
According to Brandon Cousins, Kraft’s President, “Moving to the new location was not only invigorating, but also gave us a way to get everybody back under one roof. This has had a profound impact on our culture, customer service strategy, and our overall workflow processes, while at the same time providing a fun, clean, and exciting work environment for our employees.”
The new office’s location puts Kraft in a premiere position to better serve their clients in the Grand Rapids area but also throughout the state of Michigan and beyond. “By moving this main branch with all its functions to the new location, we were able to bring our warehouse, sales, admin, and service teams together in a way we simply couldn’t before,” said Cousins, “This provides an environment for deep conversations regarding our clients and the processes that serve them, allowing us to quickly identify and address issues as they may arise. From the infrastructure to the layout, we are now able to continually improve our client experience.”
The opening of the new office in Grand Rapids marks an important milestone in Kraft Business Systems’ growth trajectory. It signifies their commitment to meeting the evolving needs of their clients and sets the stage for even greater success in the future.
“As Kraft has continued to grow throughout Michigan and the Midwest, we have strived to provide first-class customer service,” explains Cousins, “By empowering our employees, providing them the right tools and infrastructure to do their job, we are positioning ourselves to provide the best-in-class service our clients have come to expect.”
For more information about Kraft Business Systems and their range of technology solutions, please visit their website at https://kraftbusiness.com/.
###
About Kraft Business Systems: Kraft Business Systems is a leading provider of technology solutions for businesses of all sizes. With a focus on customer service and innovative solutions, Kraft helps organizations enhance their performance, improve efficiency, and achieve their goals. From managed IT services to document management and copier/printer expertise, Kraft is dedicated to delivering customized solutions that drive success. For more information, visit https://kraftbusiness.com/.
